Well, I purchased the Dr. Mercola Soft Spray Bidet in December 2010. I installed it according to the directions - very carefully - using teflon tape around the fittings, beingcareful not to over-tighten the plastic plumbing fittings. After 2 months of use, the cheap plastic fitting that came with the kit - the "T" fitting that screws into the bottom of the toilet with an outlet that leads to the bidet - that part broke and sprayed water from the wall inlet at full pressure for over an hour...needless to say, the water flooded the bathroom, the master closet, the master bedroom, down the hallway and seeped under the walls into the 2nd bedroom.
It took 3 weeks to get the house back to "normal" and $1000 deductible for the insurance, plus my spotless insurance record is now ruined - so my premiums went up 149% - yeah, thank you Nationwide.
The worst part was that a box of artwork that I personally created over the last 20 years was damaged by the water.
I contacted Dr. Mercola's website and received an initial response offering vague information about a refund. I asked for clarification and have so far (3 weeks have gone by) received no additional contact from the customer service department.
Is there anyone else out there that has had a similar problem with this product?
Please contact me for details.
